Work Description

This unit group includes those who head large enterprises and organisations. They plan, direct and co-ordinate, with directors and managers, the resources necessary for the various functions and specialist activities of these enterprises and organisations. The chief executives of hospitals will be classified in this unit group. Senior officials in national government direct the operations of government departments. Senior officials in local government participate in the implementation of local government policies and ensure that legal, statutory and other provisions concerning the running of a local authority are observed. Senior officials of special interest organisations ensure that legal, statutory and other regulations concerning the running of trade associations, employers’ associations, learned societies, trades unions, charitable organisations and similar bodies are observed. Chief executives and senior officials also act as representatives of the organisations concerned for the purposes of high level consultation and negotiation.

Qualification

Entry may be by appointment or internal promotion, as appropriate, and is usually based on relevant experience although candidates may also require academic qualifications for some posts.

Job Tasks

analyses economic, social, legal and other data, and plans, formulates and directs at strategic level the operation of a company or organisation; consults with subordinates to formulate, implement and review company/organisation policy, authorises funding for policy implementation programmes and institutes reporting, auditing and control systems; prepares, or arranges for the preparation of, reports, budgets, forecasts or other information; plans and controls the allocation of resources and the selection of senior staff; evaluates government/local authority departmental activities, discusses problems with government/local authority officials and administrators and formulates departmental policy; negotiates and monitors contracted out services provided to the local authority by the private sector; studies and acts upon any legislation that may affect the local authority; stimulates public interest by providing publicity, giving lectures and interviews and organising appeals for a variety of causes; directs or undertakes the preparation, publication and dissemination of reports and other information of interest to members and other interested parties. analyses economic, social, legal and other data, and plans, formulates and directs at strategic level the operation of a company or organisation; consults with subordinates to formulate, implement and review company/organisation policy, authorises funding for policy implementation programmes and institutes reporting, auditing and control systems; prepares, or arranges for the preparation of, reports, budgets, forecasts or other information; plans and controls the allocation of resources and the selection of senior staff; evaluates government/local authority departmental activities, discusses problems with government/local authority officials and administrators and formulates departmental policy; negotiates and monitors contracted out services provided to the local authority by the private sector; studies and acts upon any legislation that may affect the local authority; stimulates public interest by providing publicity, giving lectures and interviews and organising appeals for a variety of causes; directs or undertakes the preparation, publication and dissemination of reports and other information of interest to members and other interested parties. analyses economic, social, legal and other data, and plans, formulates and directs at strategic level the operation of a company or organisation; consults with subordinates to formulate, implement and review company/organisation policy, authorises funding for policy implementation programmes and institutes reporting, auditing and control systems; prepares, or arranges for the preparation of, reports, budgets, forecasts or other information; plans and controls the allocation of resources and the selection of senior staff; evaluates government/local authority departmental activities, discusses problems with government/local authority officials and administrators and formulates departmental policy; negotiates and monitors contracted out services provided to the local authority by the private sector; studies and acts upon any legislation that may affect the local authority; stimulates public interest by providing publicity, giving lectures and interviews and organising appeals for a variety of causes; directs or undertakes the preparation, publication and dissemination of reports and other information of interest to members and other interested parties.

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Work Description

Elected representatives in national government formulate and ratify legislation and government policy, act as elected representatives in Parliament, European Parliament, Regional Parliaments or Assemblies, and as representatives of the government and its executive. Elected officers in local government act as representatives in the local authority and participate in the formulation, ratification and implementation of local government policies.

Qualification

Entry is by election.

Job Tasks

represents constituency within the legislature and advises and assists constituents on a variety of issues; acts as a Party representative within the constituency; participates in debates and votes on legislative and other matters; holds positions on parliamentary or local government committees; tables questions to ministers and introduces proposals for government action; recommends or reviews potential policy or legislative change, and offers advice and opinions on current policy; advises on the interpretation and implementation of policy decisions, acts and regulations; studies and acts upon any legislation that may affect the local authority.

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Work Description

Financial managers and directors plan, organise, direct and co-ordinate financial information and advise on company financial policy.

Qualification

There are no pre-set entry standards, although entry is most common with a relevant degree or equivalent qualification. Professional qualifications are available and are required for certain posts.

Job Tasks

participates in the formulation of strategic and long-term business plans, assesses the implications for the organisation financial mechanisms and oversees their implementation; plans external and internal audit programmes, arranges for the collection and analysis of accounting, budgetary and related information, and manages the company’s financial systems; determines staffing levels appropriate for accounting activities; assesses and advises on factors affecting business performance.

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Work Description

Marketing and sales directors plan, organise and direct market research and formulate and implement an organisation’s marketing and sales policies.

Qualification

Entry is generally via career progression from related occupations (e.g. Marketing Manager, Sales Manager). Entrants to the professional qualifications of the Chartered Institute of Marketing require GCSEs/S grades, A levels/H grades, a BTEC/SQA award, a degree or equivalent qualification and/or relevant experience.

Job Tasks

liaises with other senior staff to determine the range of goods or services to be sold; discusses employer’s or clients’ requirements, plans and monitors surveys and analyses of customers’ reactions to products; examines and analyses sales figures, advises on and monitors marketing campaigns and promotional activities; controls the recruitment and training of staff; produces and/or assesses reports and recommendations concerning marketing and sales strategies.

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Work Description

Purchasing managers and directors (not retail) plan, organise, direct and co-ordinate the purchasing functions of industrial, commercial, government organisations and public agencies to ensure cost-effectiveness.

Qualification

Although not restricted to a particular qualification, entry is most common with A levels/H grades, a BTEC/SQA award, S/NVQs at level 3 or above, or a degree or equivalent qualification. Off- and on-the-job training is provided and professional qualifications are available. Chartered status may also be achieved.

Job Tasks

determines what goods, services and equipment need to be sourced; devises purchasing policies, decides on whether orders should be put out to tender and evaluates suppliers’ bids; negotiates prices and contracts with suppliers and draws up contract documents; arranges for quality checks of incoming goods and ensures suppliers deliver on time; interviews suppliers’ representatives and visits trade fairs; researches and identifies new products and suppliers; stays abreast of and ensures adherence to relevant legislation regarding tendering and procurement procedures.

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Work Description

Advertising and public relations directors plan, organise, direct and co-ordinate the advertising, public relations and public information activities of an organisation.

Qualification

Entry is generally via career progression from related occupations (e.g. Advertising Accounts Manager, Public Relations Officer) and although there are no pre-set entry standards, in practice most advertising and public relations directors hold a degree. Off- and on-the-job training is provided.

Job Tasks

liaises with client to discuss product/service to be marketed and develops the most appropriate strategy to deliver the objectives; defines target group and implements strategy through appropriate media planning work; conceives advertising campaign to impart the desired product image in an effective and economical way; reviews and revises campaign strategy in light of sales figures, surveys, etc. and takes appropriate corrective measures if necessary; stays abreast of changes in media, readership or viewing figures and advertising rates; directs the arranging of conferences, exhibitions, seminars, etc. to promote the image of a product, service or organisation.

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Work Description

Job holders in this unit group plan, organise, direct and co-ordinate the work and resources necessary to provide and operate information technology and telecommunications services within an organisation.

Qualification

There are no pre-set entry requirements although candidates usually possess a degree or equivalent qualification together with substantial, relevant work experience. A variety of professional and postgraduate qualifications is available.

Job Tasks

develops in consultation with other senior management the IT/telecommunications strategy of the organisation; directs the implementation within the organisation of IT/telecommunications strategy, infrastructure, procurement, procedures and standards; develops the periodic business plan and operational budget for IT/telecommunications to deliver agreed service levels; considers the required IT/telecommunications staffing levels, oversees recruitment and appointment of staff and directs training policy; prioritises and schedules major IT/telecommunications projects; ensures that new technologies are researched and evaluated in the light of the organisation’s broad requirements.

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Work Description

Functional managers and directors in this unit group perform a variety of senior management tasks in respect of other specialist functions or fields of activity in organisations not elsewhere classified in MINOR GROUP 113: Functional Managers and Directors.

Qualification

Entry standards will vary according to the specific function and requirements of the organisation concerned, as will options for training off- and on-the-job.

Job Tasks

helps to formulate and implement local government policy and ensures legal and statutory provisions are observed; organises local authority office work and resources, negotiates contracted out services; plans, organises, coordinates and directs the resources of a special interest organisation; formulates and directs the implementation of an organisation’s policies; represents union, association or charity in consultation and negotiation with government, employees and other bodies; stimulates public interest by providing publicity, giving lectures and interviews and organising appeals; directs or undertakes the preparation, publication and dissemination of reports and other information pertaining to the organisation.

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Work Description

Financial institution managers and directors plan, organise, direct and co-ordinate the activities and resources of banks, building societies, insurance companies and post offices.

Qualification

Entry is possible with A levels/H grades, S/NVQ levels 4 and 5, a degree or equivalent qualification. Those with higher qualifications obtain accelerated training. Internal promotion to management is also possible. On-the-job training is provided. Professional qualifications are available and often mandatory.

Job Tasks

plans, organises, directs and co-ordinates the activities of financial institutions; verifies that accounting, recording and information storage and retrieval procedures are adhered to; authorises loans and mortgages in accordance with bank or building society policy; promotes financial services, establishes contact with the local business community and professional firms; preparing general reports and briefs on more complex cases for senior management; ensures compliance with the statutory regulatory framework.

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Work Description

Managers and directors in transport and distribution plan, organise, direct and co-ordinate the activities and resources necessary for the safe, efficient and economic movement of passengers and freight by road, rail, sea and air transport.

Qualification

Candidates are recruited with a variety of academic qualifications and/or with relevant experience. Entrants to management trainee schemes in logistics offered by larger companies will require GCSEs/S grades, A levels/H grades, a degree or other equivalent qualifications. Off- and on-the-job training is provided. Professional qualifications are available. Legislation of the European Union requires all transport managers to hold a Certificate of Professional Competence (CPC). NVQs/SVQs in a number of relevant areas including supply chain and operations management are available at Levels 2, 3, 4 and 5.

Job Tasks

plans the optimum utilisation of staff and operating equipment, and co-ordinates maintenance activities to ensure least possible disruption to services; examines traffic reports, load patterns, traffic receipts and other data and revises transport services or freight rates accordingly; directs the movement, handling and storage of freight in transit, and reviews space utilisation, staffing and distribution expenditure to determine future distribution policies; ensures that regulations regarding hours of work, the licensing of crews and transport equipment, the operational safety and efficiency of equipment, the insurance of vehicles and other statutory regulations are complied with; ensures that harbour channels and berths are maintained and liaises with ship owners, crew, customs officials, dock and harbour staff to arrange entry, berthing and servicing of ships; supervises day-to-day activities in a railway station; arranges for maintenance of airport runways and buildings, liaises with fuel and catering crews to ensure adequate supplies and resolves any complaints and problems raised by airport users.

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Work Description

Managers and directors in storage and warehousing plan, organise, direct and co-ordinate the activities and resources necessary for the safe and efficient receipt, storage and warehousing of goods and for the maintenance of stocks at an optimal level.

Qualification

Candidates are recruited with a variety of academic qualifications and/or with relevant experience. Entrants to management trainee schemes offered by larger companies will require GCSEs/S grades, A levels/H grades, a degree or other equivalent qualifications. Off- and on-the-job training is provided. Professional and vocational qualifications covering a number of areas including supply chain and operations management are available at NVQ/SVQ Levels 2, 3, 4 and 5.

Job Tasks

liaises with production, maintenance, sales and other departments to determine the materials and other items required for current and future production schedules and sales commitments; reviews, develops and implements stock control, handling and distribution policies to maximise use of space, money, labour and other resources; advises purchasing department on type, quality and quantity of goods required and dates by which they must be available; prepares reports on expenditure and advises on materials and parts standardisation, future stores and stock control policies; decides on storage conditions for particular items, allocates warehouse space and arranges for regular stock inspections to detect deterioration or damage.

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Work Description

Retail and wholesale managers and directors plan, organise, direct and co-ordinate the operations of major retail and wholesale establishments in order to maximise business performance and meet financial goals.

Qualification

Entry requirements vary from company to company. Entrants may possess GCSEs/S grades, A levels/H grades, GNVQs/GSVQs, a BTEC/SQA award, a degree or equivalent qualification. Entry is also possible through promotion after gaining sufficient experience. NVQs/SVQs in Retail Operations are available at Level 4.

Job Tasks

appoints staff, assigns tasks and monitors and reviews staff performance; liaises with other staff to provide information about merchandise, special promotions etc. to customers; ensures that adequate reserves of merchandise are held and that stock keeping is carried out efficiently; ensures customer complaints and queries regarding sales and service are appropriately handled; oversees the maintenance of financial and other records and controls security arrangements for the premises; authorises payment for supplies received and decides on vending price, discount rates and credit terms; examines quality of merchandise and ensures that effective use is made of advertising and display facilities.

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Work Description

Workers in this unit group provide advice on the effective utilisation of IT and design IT systems in order to meet the business objectives or to enhance the business effectiveness of the organisation.

Qualification

Entrants usually possess a degree or equivalent qualification, although entry with other academic qualifications and/or significant relevant experience is possible. There is a variety of relevant vocational, professional and postgraduate qualifications available.

Job Tasks

liaises with internal/external clients in order to analyse business procedure, clarify clients’ requirements and to define the scope of existing software, hardware and network provision; undertakes feasibility studies for major IT developments incorporating costs and benefits, and presents proposals to clients; communicates the impact of emerging technologies to clients and advises upon the potential introduction of such technology; provides advice and assistance in the procurement, provision, delivery, installation, maintenance and use of IT systems and their environments; examines existing business models and flows of data and designs functional specifications and test plans for new systems in order to meet clients’ needs; researches, analyses, evaluates and monitors network infrastructure and performance; works closely with clients to implement new systems.

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Work Description

Jobholders in this unit group advise industrial, commercial and other establishments on a variety of management and business-related matters to assist in the formulation of financial and business policies in order to maximise growth or improve business performance.

Qualification

Entry is most common with a degree or equivalent qualification, but is possible with other academic qualifications. Professional qualifications are available and will be a requirement in some areas.

Job Tasks

assesses the functions, objectives and requirements of the organisation seeking advice; identifies problems concerned with business strategy, policy, organisation, procedures, methods and markets; determines the appropriate method of data collection and research methodology, analyses and interprets information gained and formulates and implements recommendations and solutions; advises governments, commercial enterprises, organisations and other clients in light of research findings; runs workshops, and addresses seminars, conferences and the media to present results of research activity or to express professional views.

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Work Description

Job holders in this unit group manage and oversee major projects across all sectors of modern industry, commerce and the public sector, in areas such as e-commerce, business analysis, finance, product development, marketing, human resources.

Qualification

Entry may be via a degree or postgraduate qualification in project management or a subject relevant to the particular sector or via significant relevant work experience in that sector.

Job Tasks

finds out what the client or company wants to achieve; agrees timescales, costs and resources needed; draws up a detailed plan for how to achieve each stage of the project; selects and leads a project team; negotiates with contractors and suppliers for materials and services; ensures that each stage of the project is progressing on time, on budget and to the right quality standards; reports regularly on progress to the client or to senior managers.

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Work Description

Jobholders in this unit group apply theoretical principles and practical techniques to assess risk and formulate probabilistic outcomes in order to inform economic and business policy, and to analyse and interpret data used to assist in the formulation of financial, business and economic policies in order to maximise growth or improve business performance.

Qualification

Entry is most common with a relevant degree or equivalent qualification. Professional qualifications are available and mandatory for actuarial occupations.

Job Tasks

assesses the objectives and requirements of the organisation seeking advice; uses a variety of techniques and theoretical principles to establish probability and risk in respect of e.g. life insurance or pensions; uses appropriate techniques and theoretical principles to determine an appropriate method of data collection and research methodology, analyse and interpret information gained and formulate recommendations on issues such as future trends, improved efficiency; designs and manages surveys and uses statistical techniques in order to analyse and interpret the quantitative data collected; provides economic or statistical advice to governments, commercial enterprises, organisations and other clients in light of research findings; addresses seminars, conferences and the media to present results of research activity or to express professional views.

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Work Description

Business and related research professionals carry out a variety of research activities for the broadcast and print media, for the police and armed forces intelligence services, for national security agencies and in other non-scientific areas.

Qualification

Entrants usually possess a degree or equivalent qualification. Training is usually provided on-the-job, or support may be given for postgraduate study. Professional qualifications are available in some areas.

Job Tasks

liaises with production team to generate and develop ideas for film, television and radio programmes; research sources for accurate factual material, finds suitable contributors to programmes or print features and deals with any copyright issues; briefs presenters, scriptwriters or journalists as required via verbal or written reports; provides administrative support for programme development such as booking facilities; provides support to criminal intelligence or to military or other security operations by gathering and verifying intelligence data and sources; presents findings in the required format, via written reports or presentations; researches images for clients in a wide range of media using specialist picture libraries and archives, museums, galleries etc., or commissions new images; liaises with client on the appropriate image/s to be used; deals with copyright issues and negotiates fees.

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Work Description

Workers in this unit group advise on the formulation and implementation of policy in the public and private sectors, develop and implement substantial business, statistical and administrative systems, and perform a variety of functions not elsewhere classified in MINOR GROUP 242: Business, research and administrative professionals.

Qualification

Entrants typically possess a degree or an equivalent qualification. Entry is also possible by internal promotion for those with appropriate experience. Training is often provided on-the-job in the form of short courses for specialist areas.

Job Tasks

coordinates the organisation’s services and resources, liaising with other senior staff; analyses internal processes and systems, recommends and implements procedural and policy changes; recruits and manages staff, assigns and delegates tasks and duties, makes changes in procedures to deal with variations in workload; develops plans, sets objectives and monitors and evaluates performance; prepares and reviews operational and financial reports; controls and administers budgets. advises national and local government on the interpretation and implementation of policy decisions, acts and regulations, and provides technical assistance in the formulation of policy; co-ordinates and directs the activities of Revenue and Customs offices, Job Centres, Benefits Agency offices and other local offices of national government; registers and maintains records of all births, deaths and marriages in local authority area, issues appropriate certificates and reports any suspicious causes of death to the coroner. negotiates and monitors contracted out services provided by the private sector to local government studies and acts upon any legislation that may affect the local authority.

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Work Description

Job holders in this unit group advise on the effectiveness of an organisation’s procedures, systems and methods and perform other business and related functions not elsewhere classified in MINOR GROUP 353: Business, Finance and Related Associate Professionals.

Qualification

There are no formal academic entry requirements, although entrants typically possess GCSEs/S grades, A levels/H grades, a BTEC/SQA award or equivalent qualifications. Professional qualifications are available and may be required by some employers.

Job Tasks

studies particular department or problem area and assesses its interrelationships with other activities; studies work methods and procedures by measuring work involved and computing standard times for specified activities, and produces report detailing suggestions for increasing efficiency and lowering costs; analyses project components, organises them into a logical sequence and establishes the minimum time required for the project; purchases services, receives payment from clients, processes contracts and deals with contractual arrangements; canvasses political opinion, writes and distributes leaflets, writes and distributes press releases and other such material to promote the image and policies of a political party or election candidate, arranges fund raising activities, and organises and participates in election campaigns.

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Work Description

Business sales executives provide advice to existing and potential customers, and receive orders for specialist machinery, equipment, materials and other products or services that require technical knowledge.

Qualification

There are no formal academic requirements, although entrants usually possess academic qualifications and/or relevant experience in a particular profession or speciality. Training is usually on-the-job. Professional qualifications and NVQs/ SVQs at Levels 2 and 3 are available.

Job Tasks

discusses customer requirements and advises them on the capabilities and limitations of the goods or services being sold; quotes prices, credit details, delivery dates and payment arrangements and arranges for delivery and installation of goods if appropriate; makes follow up visits to ensure customer satisfaction and to obtain further orders; stays abreast of advances in product/field and suggests possible improvements to product or service; maintains records and accounts of sales made and handles customer complaints.

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Work Description

Job holders in this unit group undertake a variety of administrative and clerical duties in national government departments, and in local offices of national government departments.

Qualification

Entry is possible to junior grades within this group with GCSEs/S grades, and/or relevant practical experience; higher grades require A levels/H grades or equivalent, although many entrants are graduates. NVQs/SVQs, apprenticeships and professional qualifications are available for certain areas of work.

Job Tasks

assists senior government officers with policy work, external liaison or general administrative work; undertakes administrative duties specific to the operation of HM Revenue and Customs offices, Job Centres, Benefits Agency offices and other local offices of national government; maintains and updates correspondence, documents, data and other records for storage in files or on computer; classifies, sorts and files publications, correspondence etc. in offices and libraries; responds to telephone enquiries and other forms of correspondence; performs miscellaneous clerical tasks such as proof reading printed material, drafting letters, taking minutes etc.

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Work Description

Job holders in this unit group undertake a variety of administrative and clerical duties in local government offices and departments.

Qualification

Entry is most common with GCSEs/S grades. Evidence of keyboard skills may also be required in some posts. Off- and on-the-job training is provided. NVQs/SVQs in Administration are available at Levels 2 and 3.

Job Tasks

computes cost of product/services and maintains and balances records of financial transactions; prepares and checks invoices and verifies accuracy of records; receives and pays out cash and cheques and performs closely related clerical duties; updates and maintains data, correspondence and other records for storage or despatch; arranges, classifies and indexes publications, correspondence and other material in libraries and offices; performs other clerical duties not elsewhere classified including preparing financial information for management, proof reading printed material and drafting letters in reply to correspondence or telephone enquiries.

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Officers of non-governmental organisations perform a variety of administrative and clerical tasks in the running of trade associations, employers’ associations, learned societies, trade unions, charitable organisations and similar bodies.

Qualification

There are no formal academic requirements although pre-entry experience is usually necessary. Some organisations only employ their own members, although evidence of related work within pressure groups, the voluntary sector, trade unions or other organisations is generally sufficient.

Job Tasks

maintains and updates records of membership details, subscription fees, mailing lists, etc.; circulates and reports information of relevance to members and interested parties; arranges meetings, conferences and other events and circulates agenda and other relevant material; receives and responds to written correspondence and telephone enquiries from members and other organisations; assists with fund raising activities within a specified geographical area; prepares and provides measures of organisational activity for senior officials.

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Work Description

Records clerks and assistants maintain and update electronic and/or hard copy documents, correspondence and other records, and organise their storage.

Qualification

There are no minimum academic requirements, although entrants typically possess GCSEs/S grades or equivalent qualifications. Training is normally provided on-the-job. NVQs/SVQs in Administration at Levels 1 and 2 are available.

Job Tasks

examines and sorts incoming material; classifies, files, archives and locates documents and other records; copies or duplicates documents or other records; performs specialised clerical tasks in connection with conveyancing, litigation and the maintenance of medical records.

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Job holders in this unit group are responsible for recording, filing and disseminating information for a business, organisation or individual not elsewhere classified in MINOR GROUP 415: Other Administrative Occupations

Qualification

There are no minimum academic requirements, although entrants usually possess GCSEs/S grades. Training is usually provided on-the-job. NVQs/ SVQs in Administration are available at Levels 2 and 3.

Job Tasks

stores information by filling in forms, writing notes and filing records; types reports, memos, notes, minutes and other documents; receives and distributes incoming and outgoing correspondence; checks figures, prepares invoices and records details of financial transactions made.

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Work Description

Office managers plan, organise and co-ordinate the activities and resources of offices within commercial, industrial and other non-governmental organisations and public agencies. (National and local government office managers are classified to unit group 3561: Public services associate professionals.)

Qualification

Entry will usually require GCSEs/S grades but is possible with other academic qualifications and/or relevant experience. Professional qualifications are available in some areas of work.

Job Tasks

plans work schedules, assigns tasks and delegates responsibilities; advises on the handling of all correspondence and enquiries relating to accounts, sales, statistical and vacancy records; ensures that procedures for considering, issuing, amending and endorsing insurance policies are adhered to; plans, organises and co-ordinates the activities and resources of other offices not elsewhere classified including box offices, other ticket offices and accommodation bureaux.

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Office supervisors oversee operations and directly supervise and coordinate the activities of those carrying out general administrative and clerical work and performing specialist administrative and clerical duties in relation to finance, records, sales and other services to a variety of commercial, industrial and other non-governmental organisations and public agencies.

Qualification

There are no formal academic entry requirements, though GCSEs/S grades are advantageous. Entrants will normally have significant relevant work experience and may require professional qualifications in some areas.

Job Tasks

directly supervises and coordinates the activities of office staff; establishes and monitors work schedules to meet the organisation’s requirements; liaises with managers and other senior staff to resolve operational problems; determines or recommends staffing and other needs to meet the organisation’s requirements; reports as required to managerial staff on work-related matters.

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Medical secretaries deal with correspondence, make appointments and handle patients’ queries; file and maintain medical and other records; transcribe notes and dictation; and perform other clerical tasks in hospitals/surgeries and other medical establishments.

Qualification

Entrants require GCSEs/S grades or an Intermediate GNVQ/GSVQ Level II. To qualify as a medical secretary, entrants take a one-year full-time or two-year part-time diploma in medical secretarial studies. NVQs/SVQs in Administration are available at Levels 2, 3 and 4.

Job Tasks

sorts and files correspondence and maintains diary of the person/s for whom he/she works; transcribes dictation into required format; maintains patients’ records and arranges appointments; answers enquiries and refers patient to appropriate experts; organises and attends meetings and takes minutes of proceedings; books resources such as rooms and refreshments, and orders stationery and other supplies as appropriate.

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Legal secretaries file and maintain legal and other records, transcribe notes and dictation into typewritten form and perform other routine clerical tasks in legal practices.

Qualification

There are no formal academic requirements, although employers may expect candidate to possess a legal secretarial qualification. Entrants to professional legal courses typically require GCSEs/ S grades or equivalent qualifications. NVQs/SVQs in Administration are available at Levels 2, 3 and 4.

Job Tasks

types letters and legal documents such as wills and contracts; maintains court and clients’ records, organises diaries and arranges appointments; answers enquiries and directs clients to appropriate experts; attends meetings and keeps records of proceedings; delivers and collects documents; sorts and files correspondence and carries out general clerical work.

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School secretaries provide administrative support in schools by keeping and maintaining school records and performing a range of routine clerical tasks within the school.

Qualification

There are no minimum academic requirements, although entrants to professional secretarial courses typically require GCSEs/S grades. NVQs/SVQs in Administration are available at Levels 2, 3 and 4.

Job Tasks

sorts, files and otherwise deals with incoming and outgoing correspondence; types directly or transcribes letters, reports and other documents, and prints or photocopies documents as required; maintains administrative records relating to pupils and staff, and generates statistical and other reports; handles enquiries from parents and arranges meetings with members of staff; undertakes reception duties for visitors, handles face-to-face and telephone enquiries and passes on messages; orders equipment and stationery; arranges payment of invoices, handles cash.

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Company secretaries (excluding qualified chartered secretaries) file and maintain company records, translate notes and dictation into typewritten form and perform other clerical tasks within commercial organisations.

Qualification

There are no minimum academic requirements, although entrants to professional secretarial courses typically require GCSEs/S grades. NVQs/SVQs in Administration are available at Levels 2, 3 and 4.

Job Tasks

opens, sorts, distributes and files correspondence (both hard copy and electronic); uses appropriate software to produce correspondence, memoranda, reports, presentations and other documents from drafts, handwritten copy or by transcribing dictation; deals directly with routine correspondence; files and retrieves documents, sets up and maintains filing systems and reproduces copies of documentation as required; keeps appointments diary, makes travel arrangements and arranges conference and other functions; arranges meetings, circulates agenda and other meeting documents, attends meetings, and takes and prepares minutes; answers, screens, handles and directs telephone requests and enquiries, takes messages and forwards to the appropriate member of staff; undertakes reception responsibilities by greeting visitors and arranging refreshments; ensures office supplies such as stationery and equipment are maintained.

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Personal assistants and other secretaries provide administrative and secretarial support to individuals, departmental or management teams within organisations.

Qualification

There are no minimum academic requirements, although entry to professional secretarial courses typically requires GCSEs/S grades. NVQs/SVQs are available in Administration at Levels 2, 3 and 4.

Job Tasks

acts as a first point of contact for a manager or team with colleagues and people from outside organisations, fields telephone enquiries, takes and passes on messages; arranges appointments, keeps business diary, organises travel arrangements, makes reservations and organises a variety of functions; opens, sorts, distributes and files correspondence (in hard copy and electronic) and deals directly with routine correspondence; uses appropriate software to produce correspondence, memoranda, reports, presentations and other documents from drafts, handwritten copy or by transcribing dictation; arranges and attends meetings, takes minutes and prepares records of proceedings; translates documents and liaises with overseas clients and suppliers.

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Work Description

Receptionists receive and direct telephone calls and visitors to commercial, government and other establishments.

Qualification

There are no formal academic entry requirements, although many employers expect entrants to possess GCSEs/S grades. There are a variety of relevant vocational qualifications available. NVQs/SVQs in Administration are available at Level 2 that encompass various aspects of reception work. Professional qualifications are also available.

Job Tasks

receives callers and clients and directs them to the appropriate person or department; records the details of enquiries and makes appointments and reservations; answers, screens and forwards or otherwise deals with telephone enquiries; supplies brochures, pamphlets and other information for clients; records details of visitors, issues security passes and informs visitors of any actions to be taken in case of an emergency; maintains reception area in good order.

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Work Description

Job holders in this unit group type letters, memos, reports and other documents from draft, handwritten or dictated matter, using appropriate software packages.

Qualification

Entry is most common with GCSEs/S grades. Entrants are normally expected to have obtained minimum typing speeds and hold vocational certificates. Units in keyboarding skills and producing documents are included in NVQs/SVQs in Administration at Levels 1 to 4.

Job Tasks

types letters, memos, reports, presentations and other documents using the appropriate software; inserts logos and other special features and formats as specified; proof reads, edits and corrects errors to produce clean copy to specified layout; adjusts settings of printer as necessary and monitors quality of printed document.

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Work Description

Workers in this unit group perform a variety of elementary clerical and administrative tasks within offices not elsewhere classified in MINOR GROUP: 921 Elementary Administration Occupations.

Qualification

There are no formal academic entry requirements. Training is typically provided on-the-job. NVQs/ SVQs in Administration are available at Level 1.

Job Tasks

copies, duplicates or destroys documents and other records; records and retrieves information; compiles, sorts and files correspondence; takes messages and distributes internal and external correspondence to office staff.

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